Tsuruya Department Store foreign english
The latest information on Tsuruya Department Store can be displayed by the translation system.Please note in advance that the displayed translation may not be 100% accurate.Please also note that Tsuruya Department Store is not responsible for the information displayed by the translation system.
Tsuruya Department Store
Business Hours
[Main Building & East Building] 10:00-19:00 (Friday and Saturday 10:00-19:30)
[Wing Building]
1F-3F (GAP) 10:00-20:00
4F (ユザワヤ-Yuzawaya) 10:00-19:00 (Friday and Saturday 10:00-19:30)
[New-S Building] 10:30-20:00
Closed irregularly on Tuesday.
[Restaurant Avenue, Main Building 7F] 11:00-21:00 (Last order 20:30)
Postal code: 860-8586
6-1 Tetorihoncho, Chuo-ku, Kumamoto City, Kumamoto Prefecture
Tel: +81-96-356-2111
Access
From JR Kumamoto Station
◆By Kumamoto City Tram
After getting off at Kumamoto Station (JR Kagoshima Main Line), take a tram at Kumamoto Station tram stop (A-Line) bound for 'Kengun' and get off at 'Torichosuji' or 'Suidocho' (approx. 20-25 minutes).
◆By Bus
Take a bus bound for 'Kotsu-center' from 'Bus Center' in front of the station, and get off at 'Torichosuji' or 'Suidocho' (approx. 20-25 minutes).

From Kumamoto Airport
◆By Airport Limousine Bus
Take a bus bound for 'Kotsu-center' and 'Kumamoto Station' from bus stop in front of the airport, and get off at 'Torichosuji' (approx. 45-60 minutes).

From Fukuoka Airport
◆By Highway Bus 'Hinokunigo'
Take a bus bound for 'Kumamoto Kotsu-center' and 'Kumamoto Station' from Fukuoka Airport (International Terminal), and get off at 'Torichosuji' (approx. 2 hours).

From Kyushu Expressway Kumamoto Interchange
◆From Fukuoka
From Kumamoto Interchange or Mashiki Interchange take public highway and drive in direction of Kumamoto City downtown location. Head directly across the Shirakawa and National Route 3 (approx. 20-30 minutes).
◆From Kagoshima
From Mifune Interchange or Mashiki Interchange take public highway and drive in the direction of Kumamoto City downtown location. Head directly across the Shirakawa and National Route 3 (approx. 20-30 minutes).
Please use Tsuruya Parking Lot when visiting our Department Store.
Parking discount service is available according to purchases you made on that day by representing receipts at the Parking Fare Adjustment Counter.

Parking Lot Information
We recommend you to pay in advance at the Parking Fare Adjustment Counter before you exit the parking lot.
※Parking Fare Adjustment Counter
@ Passage Way of Tsuruya Main Building B2F
A Tsuruya Parking Lot 1F

Parking Fees:
・On purchase at Tsuruya Department Store, you will get free parking service as follows:
¥3,240 up to¥10,799 (incl. tax) …………………………………… 2 hours free
¥10,800 up to¥53,999 (incl. tax) ………………………………… 3 hours free
¥54,000 up to¥107,999 (incl. tax) ………………………………… 4 hours free
¥108,000 or more (incl. tax) ………………………………………… 5 hours free
※Additional hours will be charged as follows:
- 10:00~18:00 … ¥100 (incl. tax) for each 30 min.
- 18:30~10:00 … ¥50 (incl. tax) for each 30 min.
※Please bring the receipt(s) along with the parking pass to the Parking Fare Adjustment Counter.
※For New-S Bldg., East Bldg. 1F United Arrows, Le Dome EDIFICE et IENA, free parking service ticket will be issued by each shop. (Please present your parking pass to the staff of each shop when you make the payment)

・Regular parking fee (without shopping) will be charged as follows:
10:00~18:00 …………
¥500 (incl. tax) for the first one hour
¥100 (incl. tax) for each additional 30 minutes

18:00~10:00 …………
¥300 (incl. tax) for the first one hour
¥50 (incl. tax) for each additional 30 minutes

●Affiliated Parking Lot On purchase at Tsuruya Department Store, you will get free parking service ticket as follows:
¥3,240 up to ¥10,799 (incl. tax) …………………………………… 2 hours free
¥10,800 or more (incl. tax) …………………………………………… 3 hours free
※Free parking service ticket will be issued at:
General Information of Tsuruya Main Building 1F/East Building 1F
●Kumamon Square
On purchase more than ¥3,240 (tax incl.) at Kumamon Square, 1 hour free parking service ticket will be issued at the cash-register of Kumamon Square.
Please present your parking pass to the cashier when you make the payment.
※Please note that even if you bring the receipt directly to the Parking Fare Adjustment Counter, you cannot receive a free parking service without doing the above procedure.
※This 1 hour free parking service can be applied together with free parking hours on purchase at Tsuruya Department Store.
【Kumamon Square Business Hours 10:00-19:00】
Information
We accept mobile payments apps - Alipay and WeChat Pay.
As per October 1, 2018, payments with Alipay and WeChat Pay will be accepted at the following cashiers:
1. Cosmetics Corner, Main Building 1F
2. Accessories Corner, Main Building 1F
3. Toys Corner, Main Building 6F
4. Luxury Boutiques, East Building 2F
5. Jewelry & Watches Corner, East Building 5F
※Please ask the staff if you wish to use Alipay or WeChat Pay as your payment method.
General Information
Main Building 1F & East Building 1F
We offer services as follows:
@ Baby stroller and wheelchair rental ※In-store use only
A Free parking service ticket issuing (affiliated parking lot)
B Lost and found
We provide interpretation service in English, Chinese, and Korean. Please feel free to ask the staff if you need any language assistance.
Floor Guide

Frequently Asked Questions
Q.Can I get tax refund?
  A.Tax refund on items purchased at Tsuruya Main Bldg., East Bldg. (except Kumamon Square), WING Bldg. (including GAP), and New-S Bldg., can be claimed at Foreign Customer Service Counter of Tsuruya Main Bldg. 2F and New-S Building.
※For further details, please refer to Tax Refund Procedures
Q.Can I get tax refund on items purchased at shops in Kumamoto Shopping Street?
 A.Tax refund on items purchased at the shops with this mark  can be combined with items purchased at Tsuruya Department Store, and can be claimed together at Foreign Customer Service Counter of Tsuruya Main Building 2F.
※For further details, please refer to One-stop Tax-Free Counter Information
Q. What time will tax refund service be available until?
 A.Tax refund service is available within the business hours of Tsuruya Main Building and New-S Building.
(Please note that tax refund only can be claimed on the day of purchase)
Q.Where can I buy Kumamon goods?
 A.Kumamon goods are available on the 6th Floor of our Main Building.
Q.Where can I buy cosmetics?
 A.Cosmetics are available on the 1st Floor of the Main Building.
However, FANCL and LUSH are located on the B1F of our East Building, and ORBIS is available on the 2nd Floor of the New-S Building.
Q.Which floor is the Tokyu Hands?
 A.Tokyu Hands is on the 6th Floor of the Main Building.
Q.Where is the baggage counter?
 A.Baggage Counter is on the B1F of our Main Building. Coin lockers are also available at multiple locations. The details are as follows:
Baggage Counter/Main Building B1F
Your belongings can be stored temporarily here at no charge.
Note: Please collect your belongings at least 15 minutes before the closing time.
Items that cannot be stored: coats, valuables, carry cases, suitcases, baby carriages, etc.
Coin Lockers (paid-lockers)
@ Central West Side Entrance of Main Building 1F
A Next to the CAFERA, East Building 2F
B Bicycle Parking Lot 1F
C Next to the Parking Fare Adjustment Counter, Tsuruya Parking Lot 1FAvailable Time:
@、A 10:00-19:00、Friday & Saturday 10:00-19:30
B   8:00-21:00 (not available on store holidays)
C   24 hours
Q.Where can I buy medicines?
 A.Medicines are available on the B1F of the Main Building.
Q.Where are the restaurants?
 A.Restaurants are on the 7th Floor of the Main Building.
Q.Where can I buy jewelry and watches?
 A.Jewelry and watches are available on the 5th Floor of the East Building.
Q.Where is the nursing room?
 A.Nursing rooms are available at multiple locations, such as Main Building 3F, 6F, and Rooftop, as well as East Building B1F.
Tax Refund Procedures
Tax-free shopping regulations have been revised on July 1, 2018. For any other inquiries related to tax refund procedure, please visit Foreign Customer Service Counter on the 2nd Floor of our Main Building.
Tsuruya Department Store foreign english
Foreign Customer Service Counter
Dear Customers, Tsuruya Department Stores has newly opened the Foreign Customer Service Counter on the 2nd floor of the Main Building. We provide tax exemption service, interpretation service in various languages, guidance to tour around the building, and also assist your shopping. We are looking forward to serving you.
 
Name: Lin Haoan Gao Xue Xu Miaoli I Dewa Ayu Tribragatami Joni
Nationality: Taiwan China Taiwan Indonesia
Interpretation: Japanese, Chinese, Taiwanese Japanese, Chinese Japanese, Chinese, Taiwanese, English Japanese, English, Indonesian
Cards Accepted
Tsuruya Department Store foreign english
The latest information on Tsuruya Department Store can be displayed by the translation system.Please note in advance that the displayed translation may not be 100% accurate.Please also note that Tsuruya Department Store is not responsible for the information displayed by the translation system.