Tsuruya Department Store foreign english
The latest information on Tsuruya Department Store can be displayed by the translation system.Please note in advance that the displayed translation may not be 100% accurate.Please also note that Tsuruya Department Store is not responsible for the information displayed by the translation system.
Tsuruya Department Store
Opening Hours
[Main Building & East Building] 10:00〜19:00 (Fridays and Saturdays 10:00〜19:30)
Closed on some Tuesdays.
[Restaurant Avenue, 7th floor of Main Building] 11:00〜21:00 ※Please check in advance.(Last order 20:30)
Postal code 860-8586
6-1 Tetorihonchou Chuo-ku, Kumamoto
Phone:096-356-2111
Access
◆From JR Kumamoto Station By Kumamoto City Tram or bus to "Tourichousuji" or "Suidouchou"
20〜25 minutes
◆From Aso Kumamoto Airport By bus or car to "Tourichousuji"
45〜60 minutes
◆Kyushu Expressway From Kumamoto Interchange
20〜30 minutes
When driving to the department store, please use Tsuruya Parking. Our free parking service is available by presenting a receipt at one of our checkout registers for any purchase you made on that day.
Parking fee
You must have a receipt for any purchase made at our department store:
●¥3,240 up to ¥10,799 [with tax]→Free for first 2 hours. Additional hours require an additional charged parking fee.
●¥10,800 up to ¥53,999 [with tax]→Free for first 3 hours. Additional hours require an additional charged parking fee.
●¥54,000 up to ¥107,999 [with tax]→Free for first 4 hours. Additional hours require an additional charged parking fee.
●¥108,000 or more [with tax]→Free for first 5 hours. Additional hours require an additional charged parking fee.
※For free parking service after any purchase made at New-S stores, a special service ticket is required. (Ask each store.)
※Affiliated parking lots (the following four parking lots) are excluded.
Parking fee
● First 1 hour 10 AM ~ 6 PM → ¥500 [with tax] (Additional that ¥100 [with tax] every 30 minutes)
 6 PM ~ 10 AM → ¥300 [with tax] (Additional that ¥50 [with tax] every 30 minutes)
General Information
Main building 1F East building 1F
We have a contract with a multi-language interpreting center. We can respond to your questions correctly, using this interpretation service over the telephone. You can request interpretation service at the information desk.
Floor Guide

FAQs
Q・Where can I get a tax refund?
 A・Tax refund procedure is available on the 2nd floor of the Main Building and also in the New-S Building.
Q・Until what time do you accept a tax refund claim?
 A・Until closing time of the main building for any purchase made on that day.
Q・Where can I buy Kumamon goods?
 A・On the children's floor (6th floor) of the main building.
Q・Where can I buy cosmetics?
 A・On the 1st floor of the main building. FANCL is on the 1st floor basement of the east building.
Q・Where is Tokyu Hands?
 A・On the 6th floor of the east building.
Q・Where is the checkroom?
 A・On the 1st floor basement of the main building.
Q・Where is the drug store?
 A・On the 1st floor basement of the main building.
Q・Where are the restaurants?
 A・The restaurant area is on the 7th floor of the main building. Each floor of the main building has a tea room.
Q・Where can I buy jewelry and watches?
 A・On the 5th floor of the east building.
Q・Where is the nursing room?
 A・On the 3rd floor, 6th floor and rooftop of the main building and in the 1st basement of the east building.
Tax Exemption Procedures
A new tax exemption started on May 1, 2016. For details, please ask the Tax Refund Counter.
●Tax Refund Counter
Tax refund procedure is available on the 2nd floor of the Main Building and also in the New-S Building. We will charge 1% of the total price of each tax exempt article as commission.
●Necessary items for refund
Passport and receipts for any purchase made at our department store on the day of tax refund
●Time
10:00〜19:00 (until 19:30 on Fridays and Saturdays)
●Eligible persons
Foreign travelers, etc., who have stayed in Japan for less than 6 months after entry into Japan
●Eligible purchase
The total amount of any purchase at our department store per day per person must be at least¥5,000 excluding tax in case of general goods, and in case of consumables, at least¥5,000 excluding tax and up to ¥500,000.
●Eligible products
General goods(other than consumables)…Household electrical appliances, clothing, bags, etc.
Consumables…Foods, beverages, medicines, cosmetics, etc.
Service Counter
Dear Customers, Tsuruya Department Stores has newly opened the Foreign Customer Service Counter on the 2nd floor of the Main Building. We provide tax exemption service, interpretation service in various languages, guidance to tour around the building, and also assist your shopping. We are looking forward to serving you.
Name: Lin Haoan Gao Xue Xu Miaoli I Dewa Ayu Tribragatami Joni
Nationality: Taiwan China Taiwan Indonesia
Interpretation: Japanese, Chinese, Taiwanese Japanese, Chinese Japanese, Chinese, Taiwanese, English Japanese, English, Indonesian
Credit cards Accepted
Tsuruya Department Store foreign english
The latest information on Tsuruya Department Store can be displayed by the translation system.Please note in advance that the displayed translation may not be 100% accurate.Please also note that Tsuruya Department Store is not responsible for the information displayed by the translation system.