Tsuruya Department Store foreign english
The latest information on Tsuruya Department Store can be displayed by the translation system.Please note in advance that the displayed translation may not be 100% accurate.Please also note that Tsuruya Department Store is not responsible for the information displayed by the translation system.
Tsuruya Department Store
Business Hours
[Main Building & East Building] 10:00-19:00 (Friday and Saturday 10:00-19:30)
[Wing Building]
1F-3F (GAP) 10:00-20:00
4F (ユザワヤ-Yuzawaya) 10:00-19:00 (Friday and Saturday 10:00-19:30)
[New-S Building] 10:30-20:00
Closed irregularly on Tuesday.
[Restaurant Avenue, Main Building 7F] 11:00-21:00 (Last order 20:30)
Postal code: 860-8586
6-1 Tetorihoncho, Chuo-ku, Kumamoto City, Kumamoto Prefecture
Tel: +81-96-356-2111
Access
From JR Kumamoto Station
◆By Kumamoto City Tram
After getting off at Kumamoto Station (JR Kagoshima Main Line), take a tram at Kumamoto Station tram stop (A-Line) bound for 'Kengun' and get off at 'Torichosuji' or 'Suidocho' (approx. 20-25 minutes).
◆By Bus
Take a bus bound for 'Kotsu-center' from 'Bus Center' in front of the station, and get off at 'Torichosuji' or 'Suidocho' (approx. 20-25 minutes).

From Kumamoto Airport
◆By Airport Limousine Bus
Take a bus bound for 'Kotsu-center' and 'Kumamoto Station' from bus stop in front of the airport, and get off at 'Torichosuji' (approx. 45-60 minutes).

From Fukuoka Airport
◆By Highway Bus 'Hinokunigo'
Take a bus bound for 'Kumamoto Kotsu-center' and 'Kumamoto Station' from Fukuoka Airport (International Terminal), and get off at 'Torichosuji' (approx. 2 hours).

From Kyushu Expressway Kumamoto Interchange
◆From Fukuoka
From Kumamoto Interchange or Mashiki Interchange take public highway and drive in direction of Kumamoto City downtown location. Head directly across the Shirakawa and National Route 3 (approx. 20-30 minutes).
◆From Kagoshima
From Mifune Interchange or Mashiki Interchange take public highway and drive in the direction of Kumamoto City downtown location. Head directly across the Shirakawa and National Route 3 (approx. 20-30 minutes).
Please use Tsuruya Parking Lot when visiting our Department Store.
Parking discount service is available according to purchases you made on that day by representing receipts at the Parking Fare Adjustment Counter.

Parking Lot Information
We recommend you to pay in advance at the Parking Fare Adjustment Counter before you exit the parking lot.
※Parking Fare Adjustment Counter
@ Passage Way of Tsuruya Main Building B2F
A Tsuruya Parking Lot 1F

Parking Fees:
・On purchase at Tsuruya Department Store, you will get free parking service as follows:
¥3,240 up to¥10,799 (incl. tax) …………………………………… 2 hours free
¥10,800 up to¥53,999 (incl. tax) ………………………………… 3 hours free
¥54,000 up to¥107,999 (incl. tax) ………………………………… 4 hours free
¥108,000 or more (incl. tax) ………………………………………… 5 hours free
※Additional hours will be charged as follows:
- 10:00~18:00 … ¥100 (incl. tax) for each 30 min.
- 18:30~10:00 … ¥50 (incl. tax) for each 30 min.
※Please bring the receipt(s) along with the parking pass to the Parking Fare Adjustment Counter.
※For New-S Bldg., East Bldg. 1F United Arrows, Le Dome EDIFICE et IENA, free parking service ticket will be issued by each shop. (Please present your parking pass to the staff of each shop when you make the payment)

・Regular parking fee (without shopping) will be charged as follows:
10:00~18:00 …………
¥500 (incl. tax) for the first one hour
¥100 (incl. tax) for each additional 30 minutes

18:00~10:00 …………
¥300 (incl. tax) for the first one hour
¥50 (incl. tax) for each additional 30 minutes

●Affiliated Parking Lot On purchase at Tsuruya Department Store, you will get free parking service ticket as follows:
¥3,240 up to ¥10,799 (incl. tax) …………………………………… 2 hours free
¥10,800 or more (incl. tax) …………………………………………… 3 hours free
※Free parking service ticket will be issued at:
General Information of Tsuruya Main Building 1F/East Building 1F
●Kumamon Square
On purchase more than ¥3,240 (tax incl.) at Kumamon Square, 1 hour free parking service ticket will be issued at the cash-register of Kumamon Square.
Please present your parking pass to the cashier when you make the payment.
※Please note that even if you bring the receipt directly to the Parking Fare Adjustment Counter, you cannot receive a free parking service without doing the above procedure.
※This 1 hour free parking service can be applied together with free parking hours on purchase at Tsuruya Department Store.
【Kumamon Square Business Hours 10:00-19:00】
Information
We accept mobile payments apps - Alipay and WeChat Pay.
As per October 1, 2018, payments with Alipay and WeChat Pay will be accepted at the following cashiers:
1. Cosmetics Corner, Main Building 1F
2. Accessories Corner, Main Building 1F
3. Toys Corner, Main Building 6F
4. Luxury Boutiques, East Building 2F
5. Jewelry & Watches Corner, East Building 5F
6. New-S Building
※Please ask the staff if you wish to use Alipay or WeChat Pay as your payment method.
General Information
Main Building 1F & East Building 1F
We offer services as follows:
@ Baby stroller and wheelchair rental ※In-store use only
A Free parking service ticket issuing (affiliated parking lot)
B Lost and found
We provide interpretation service in English, Chinese, and Korean. Please feel free to ask the staff if you need any language assistance.
Floor Guide

Frequently Asked Questions

Tax Refund Information

Can I get tax refund?
Tax refund on items purchased at Tsuruya Main Bldg., East Bldg. (except Kumamon Square), WING Bldg. (including GAP), and New-S Bldg., can be claimed at Foreign Customer Service Counter of Tsuruya Main Bldg. 2F and New-S Building.
※For further details, please refer to Tax Refund Procedures
Can I get tax refund on items purchased at shops in Kumamoto Shopping Street?
Tax refund on items purchased at the shops with this mark  can be combined with items purchased at Tsuruya Department Store, and can be claimed together at Foreign Customer Service Counter of Tsuruya Main Building 2F.
※For further details, please refer to One-stop Tax-Free Counter Information
What time will tax refund service be available until?
Tax refund service is available within the business hours of Tsuruya Main Building and New-S Building.
(Please note that tax refund only can be claimed on the day of purchase)

Skincare

Where can I buy Elixir?
Elixir is available at the Shiseido counter in the Main Building 1F.
Where can I buy Orbis?
Orbis is available in the New-S Building 2F.
Where can I buy Dr.Ci:Labo?
Dr. Ci:Labo is available at Tokyu Hands in the East Building 6F.
Where can I buy Fancl?
Fancl is available in the East Building B1F.
Where can I buy Mama & Kids?
Mama & Kids is available at Tokyu Hands in the East Building 6F.
Where can I buy Lush?
Lush is available in the East Building B1F.
Where can I buy Refa?
Refa is available at Tokyu Hands in the East Building 6F.

Food

Where can I buy fruits?
Our Fruits corner is in the Main Building B2F.
Where can I buy the local specialty of Kumamoto?
It is available at the Kumamoto Confectionery corner, Furusatoya, Dry Food corner and Liquors corner in the Main Building B1F.

Bags & Shoes

Where can I buy Anello?
Anello is available at Tokyu Hands in the East Building 6F and Bleu Bleuet in the New-S Building B1F.
Where can I buy Jelly Beans?
Jelly Beans is available at the Women's Shoes corner in the Main Building 2F.
Where can I buy Tumi?
Tumi is available at the Men's Goods corner in the East Building 4F.
Where can I buy Porter bags?
Porter bags are available at b-1 shop in the New-S Building 2F.

Women's Clothing

Where can I buy women's underwear?
Women's underwear are available at the Women's Underwear corner in the Main Building 3F, "AMPHI" in the East Building B1F, and "AMOSTYLE" in the New-S Building B1F.
Where can I buy Blue Label Crestbridge?
Blue Label Crestbridge is in the Main Building 2F.
Where can I buy Michael Kors?
Michael Kors is in the Main Building 3F.

Sportswear

Where can I buy the Adidas sports shoes?
Adidas sports shoes are available at ABC-Mart in New-S Building 2F. For specialty store it is available in COCOSA 2F.
Where can I buy golf wear?
Golf wear is available in the East Building 3F.
Where can I buy Converse?
Converse is available at ABC-Mart in New-S Building 2F.
Where can I buy Nike sports shoes?
Nike sports shoes are available at ABC-Mart in New-S Building 2F. For specialty store it is available in Fukuoka.
Where can I buy Munsingwear?
Munsingwear is available at the Golf Wear corner in the East Building 3F.

Household Utensils

Where can I buy home appliances?
Home Appliances corner is in the Main Building 5F. Also you can find some (such as hair dryer, hair iron, electric massagers, etc.) at Tokyu Hands in the East Building 6F.
Where can I buy water bottles?
Water bottles are available in the Main Building 5F and Tokyu Hands in the East Building 6F.

Children's Wear

Where can I buy Nike shoes of kids?
Nike sports shoes for kids are available at the Children's Shoes・Clothing corner in the Main Building 6F.
Where is miki HOUSE ?
miki HOUSE is in the Main Building 6F.

Others

Where can I buy postage stamps?
Postage stamps are available at the Gift Certificate counter in the Main Building 8F.
Where can I buy Kumamon Goods?
Kumamon Goods are available at the Kumamon Shop in the Main Building 6F and Tokyu Hands in the East Building 6F.
Where is Tokyu Hands?
Tokyu Hands is in the East Building 6F.
Where can I find luxury boutiques?
In the Main Building 1F we have Coach and Tiffany & Co., and in the East Building 2F we have Gucci, Tasaki, Tory Burch, Prada, Hugo Boss, Bottega Veneta, etc.
Where can I buy watches?
In the East Building 5F we have brands such as Rolex, Citizen, Casio, Omega, Seiko, Longine, etc. And in the East Building B1F we have brands such as Fossil, Skagen Denmark, Addidas, Diesel, Emporio Armani, etc.
Where can I buy medicines?
Medicines are available on the B1F of the Main Building.
Where are the restaurants?
Restaurants are on the 7th Floor of the Main Building.

Service Guide in Tsuruya

Where is the Baggage Counter?
Baggage Counter is on the B1F of our Main Building. Coin lockers are also available at multiple locations.
The details are as follows:
Baggage Counter in the Main Building B1F
Your belongings can be stored temporarily here at no charge.
PLEASE NOTE THAT THIS SERVICE IS ONLY AVAILABLE FOR THOSE WHO HAD SHOPPED IN TSURUYA.
Note: Please collect your belongings at least 15 minutes before the closing time.
Items that cannot be stored: coats, valuables, carry cases, suitcases, baby carriages, etc.
Coin Lockers (paid-lockers)
@ Central West Side Entrance of Main Building 1F
A Next to the CAFERA, East Building 2F
B Bicycle Parking Lot 1F
C Next to the Parking Fare Adjustment Counter, Tsuruya Parking Lot 1F
Available Time:
@、A 10:00-19:00、Friday & Saturday 10:00-19:30
B   8:00-21:00 (not available on store holidays)
C   24 hours
Where can I get drinking water?
You can get drinking water at the food court 'Oishia' in the Main Building B1F, but please don't fill it in your water bottle. We also have vending machines at the following spots.
【Vending Machines Locations】
@Tsuruya Parking Lot 1F and B2F
APassage Way in the Main Building B2F
BSpace next to the elevator near Dried Food corner in the Main Building B1F
CFood court 'Oishia' in the Main Building B1F
DFlower Shop outside the Main Building 1F
ESpace next to the elevator near MikiHouse, nursing room 'Tanpopo Farm' in the Main Building 6F
FSpace next to the central elevator corner in the Main Building 7F
GNursing room 'Mitsubachi Farm' in the Main Building RF
HSpace in front of the restroom in the East Building B1F
ISpace in front of the restroom in the East Building 3F
Where can I find the nursing room?
Nursing rooms are available at the following locations, Main Building 3F, 6F, RF and East Building B1F.

Tour Guide

How to get to Mt. Aso Crater?
First take the 'Rapid Yamabiko' bus (Oita direction) at the bus stop in front of Hotel Nikko and transfer to 'Aso Crater Line' at the Aso Station, then get off the bus at Asosan Nishi-Eki (Mt.ASO). It will take about 3 hours.
How to get to Suizenji Park?
You can take the city tram A-line or B-line (Kengunmachi direction) at Torichosuji tram station to Suizenji Park tram station. It will take about 30 mins.
How to get to Sakuranobaba Johsaien?
You can take the city tram A-line (Kumamoto Station direction) or B-line (Kamikumamoto Station direction) at Torichosuji tram station, then get off the tram at the Kumamoto Castle/City Hall tram station or the Hanabatacho tram station. It will take about 15 mins.
How to get to Kumamoto Castle?
Kumamoto Castle is closed due to the earthquake in 2016, but you can view the Kumamoto Castle from Kato Shrine.
●How to get to Kato Shrine:
1.You can take the 'Shiromegurin bus' from Kumamoto City Hall bus stop, then get off the bus at Kumamoto Castle・Ninomaru Parking Lot. It will take about 10 mins walking to Kato Shrine.
2.You can take the city tram A-line (Kumamoto Station direction) or B-line (Kamikumamoto Station direction) at Torichosuji tram station, then get off the tram at the Kumamoto Castle/City Hall tram station or the Hanabatacho tram station. It will take about 30 mins walking to Kato Shrine.
How to get to Kumamon Square?
It is on the 1F of our East Building.
※For further information please refer to the map.
How to get to Kurokawa Onsen (Hot Spring)?
First take the 'Kyusyu Odan Bus (Reservation needed)' (Beppu direction) at the bus stop in front of Nikko Hotel, then get off the bus at Kurokawa Onsen bus stop. It will take about 3 hours.

Transportation Guide

How to get to Aso Kumamoto Airport?
You can take the 'Airport Limousine Bus' (Aso Kumamoto Airport direction) at the bus stop in front of Nikko Hotel, then get off the bus at International Terminal bus stop. It will take about 1 hour.
How to get to Shinyatsushiro Station?
1.You can take the city tram A-line (Kumamoto Station direction) at Torichosuji tram station to Kumamoto Station. It will take about 30 mins.
2.You can take the bus at the bus stop in front of Tsuruya heading to Kumamoto Station. It will take about 20 mins.
How to get to Kumamoto Station?
1.You can take the city tram A-line (Kumamoto Station direction) at Torichosuji tram station to Kumamoto Station. It will take about 30 mins.
2.You can take the bus at the bus stop in front of Tsuruya heading to Kumamoto Station. It will take about 20 mins.
How to get to Fukuoka Airport?
[If you prefer a convenient way]
You can take the 'Hinokuni-go' (Fukuoka Airport direction) at the bus stop in front of Nikko Hotel, then get off the bus at Fukuoka Airport International Terminal. It will take about 2 hours.
[If you have the JR PASS]
You can take the city tram A-line (Kumamoto Station direction) at Torichosuji tram station. Take the 'Kyushu Shinkansen' to Hakata Station at the Kumamoto Station, then transfer to bus (Fukuoka Airport International Terminal direction) at the bus stop at Hakata Station Chikushi Entrance, then get off the bus at Fukuoka Airport International Terminal. It will take about 2 hours.

Restaurant Guide

How to get to Ichiran Ramen?
Ichiran Ramen is on the Ginzadori near Shimotori Arcade. It will take about 5 mins. walking from Tsuruya.
How to get to Katsuretsutei?
Katsuretsutei is on the Shinshigai. It will take about 10 mins. walking from Tsuruya.
How to get to Kokutei Ramen?
Kokutei Ramen is on the Shimotori Arcade. It will take about 5 mins. walking from Tsuruya.
Where can I eat raw horse meat (Basashi)?
We have dishes of Basashi at the Family Restaurant Bone Chere on the 7F in the Main Building. If you prefer specialty restaurant you can proceed to Suganoya on the Ginzadori and Kamitori Arcade. For both restaurants it will take about 5 mins. walking from Tsuruya.
Tax Refund Procedures
Tax-free shopping regulations have been revised on July 1, 2018. For any other inquiries related to tax refund procedure, please visit Foreign Customer Service Counter on the 2nd Floor of our Main Building.
Tsuruya Department Store foreign english
Foreign Customer Service Counter
Dear Customers, our Foreign Customer Service Counter has opened on the 2nd floor of the Main Building in Tsuruya Department Store from August 31, 2016.
We provide tax exemption service, interpretation service in various languages, guidance to tour around the building, and also assist your shopping. We look forward to serving you.
Name: Lin Chan Gao Xu Huang
Nationality: Taiwan Macao China Taiwan Taiwan
Interpretation: Japanese, Chinese, Taiwanese Japanese, Cantonese, English Japanese, Chinese Japanese, Chinese, Taiwanese, English Japanese, Chinese, Taiwanese
Cards Accepted
Tsuruya Department Store foreign english
The latest information on Tsuruya Department Store can be displayed by the translation system.Please note in advance that the displayed translation may not be 100% accurate.Please also note that Tsuruya Department Store is not responsible for the information displayed by the translation system.