Home Tax Refund Procedures
Tax-free shopping regulations have been revised on July 1, 2018. For any other inquiries related to tax refund procedure, please visit Foreign Customer Service Counter on the 2nd Floor of our Main Building.
Non-residents (foreign visitors who have been staying in Japan for less than 6 months)
¦ Working visa is not applicable
¦ Re-entry stamp date is not applicable
Japanese citizens who will be or have been living abroad for 2 years or more, who had returned home temporarily less than 6 months
¦ For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required
¦ Entry stamp is required
Only the day of purchase
(within Tsuruya Department Store Main Bldg. business hours)
Where to Apply
Foreign Customer Service Counter, Tsuruya Department Store Main Bldg. 2nd Floor
¦ Tax refunded items must be exported within 6 months from entry to Japan.
¦ Return or exchange of the purchased items are not accepted after the tax refund procedures had finished.
¦ Tax refund procedures are based on the law of Consumption Tax in Japan.
¦ Dining (food and drink) charges, shipping charges, and so forth are ineligible for tax exemption.
¦ The procedures may take a while. Please arrive with enough time.
¦ All of the receipts issued by Tsuruya such as Main Bldg., East Bldg. (except Kumamon Square), New-S Building, and WING Bldg. (GAP) can be combined and claimed together.
¦ Entry stamp is required even if you used the automated immgration gates/facial recognition gate.
Please inform the staff at the customs if you wish to get the entry stamps after using the automated immgration gates/facial recognition gate.
After purchasing the products, the purchaser must come in person to the Foreign Customer Service Counter in Tsuruya Department Store Main Bldg. 2nd Floor during the day of purchase. ¦Substitutes not permitted
Applicant's passport (valid entry stamp required; copies or other form of ID are not accepted)
Credit card or other such card (only if used)
For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required
We will refund you in cash (Japanese yen).@¦1% service fee will be charged
Consumables will be packaged and sealed in an official bag. Please bring the purchased items to the Foreign Customer Service Counter.
¦ However, in case of combining general items and consumables, general items will be handled in the same manner as consumables
ETax refunded items must be exported out from Japan.
EYou must show your passport to the customs at the time of departure.
EThe amount of taxes being exempted will be charge if you donft have the items with you at the time of departure.
¦If you become Japanese resident after the tax exemption, you have to show your passport to the tax authorities located near your residential area. At this circumstance, the amount of taxes being exempted will be charged.
Contracted shops with this notice
Tax refunds on items purchased at shops with this mark can be combined and claimed together with items purchased at Tsuruya Department Store.
You can get tax refund together after shopping at Kumamoto Shopping Street and Tsuruya Department Store.
yForeign Customer Service Counter Business Hoursz
10:00-19:30 (Friday & Saturday)
¦ The procedure may take a while. Please arrive at least 30 minutes before the closing time.
¦ Tax exemption cannot be carried out during non-business hours and store holidays (irregularly on Tuesday) of Tsuruya Department Store.
¦ Tax exemption can be carried out only on the day of purchase.
SAKAEYAyBagsEWatchesEJewelry (Pawn Shop)z
Jobundou Kawashima ShotenyBooksz
Komurasaki (Kamitori Center Branch)
yFood & BeveragesEGift/Souvenirs (Ramen)z
Tour Plaza KAMITORI
yLocal Products(Food)EHorse Oil Skincarez
Gakuseifuku TakemotoyStudent UniformEClothesz
Takemoto VIVALYyWowen's Clothesz
Ocha no Horinoen - Chaikou Kamitori
yBeverages (Japanese tea)EDried FoodsEChaki (tea utensils)z
Yoso TabarayWomen's Clothesz
Okada CoffeeyCoffee BeansEConfectioneryz