Home „ Tax Refund Procedures

Tax Refund Procedures

Tax-free shopping regulations have been revised on July 1, 2018. For any other inquiries related to tax refund procedure, please visit Foreign Customer Service Counter on the 2nd Floor of our Main Building.

Eligible Applicants

œNon-residents (foreign visitors who have been staying in Japan for less than 6 months)
¦ Working visa is not applicable
¦ Re-entry stamp date is not applicable

œJapanese citizens who will be or have been living abroad for 2 years or more, who had returned home temporarily less than 6 months
¦ For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required
¦ Entry stamp is required

Application Period
Only the day of purchase
(within Tsuruya Department Store Main Bldg. business hours)

Where to Apply
Foreign Customer Service Counter, Tsuruya Department Store Main Bldg. 2nd Floor

¦ Tax refunded items must be exported within 6 months from entry to Japan.

¦ Return or exchange of the purchased items are not accepted after the tax refund procedures had finished.

¦ Tax refund procedures are based on the law of Consumption Tax in Japan.

¦ Dining (food and drink) charges, shipping charges, and so forth are ineligible for tax exemption.
¦ The procedures may take a while. Please arrive with enough time.
¦ All of the receipts issued by Tsuruya such as Main Bldg., East Bldg. (except Kumamon Square), New-S Building, and WING Bldg. (GAP) can be combined and claimed together.

¦ In addition, receipts issued by shops with this mark can be combined and claimed together as well.

¦ Entry stamp is required even if you used the automated immgration gates/facial recognition gate.
Please inform the staff at the customs if you wish to get the entry stamps after using the automated immgration gates/facial recognition gate.

How to Apply

STEP 1

After purchasing the products, the purchaser must come in person to the Foreign Customer Service Counter in Tsuruya Department Store Main Bldg. 2nd Floor during the day of purchase. ¦Substitutes not permitted

STEP 2

To claim tax exemption, you must present:

‡@

Purchased product(s)

‡A

Receipt(s)

‡B

Applicant's passport (valid entry stamp required; copies or other form of ID are not accepted)

‡C

Credit card or other such card (only if used)

‡D

For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required

¦ The names shown on the card and passport must match
¦ Tax refund procedures cannot be carried out if you used the automated immigration gates/facial recognition gate (entry stamp required)
¦ For cruise ship passengers, copies of passport with "Landing Permit for Cruise Ship Tourist" seals are eligible for tax exemption

STEP 3

We will refund you in cash (Japanese yen).@¦1% service fee will be charged

STEP 4

Consumables will be packaged and sealed in an official bag. Please bring the purchased items to the Foreign Customer Service Counter.
¦ However, in case of combining general items and consumables, general items will be handled in the same manner as consumables

ƒPlease check the remarks below before taking the tax exemption service„

ETax refunded items must be exported out from Japan.
EYou must show your passport to the customs at the time of departure.
EThe amount of taxes being exempted will be charge if you donft have the items with you at the time of departure.
¦If you become Japanese resident after the tax exemption, you have to show your passport to the tax authorities located near your residential area. At this circumstance, the amount of taxes being exempted will be charged.

For any inquiries, please contact Foreign Customer Service Counter on the 2nd Floor of Tsuruya Main Bldg. (Tel: 096-327-3721)
Tax Exemption for Contracted Shops

Contracted shops with this notice

Tax refunds on items purchased at shops with this mark can be combined and claimed together with items purchased at Tsuruya Department Store.
You can get tax refund together after shopping at Kumamoto Shopping Street and Tsuruya Department Store.
yForeign Customer Service Counter Business Hoursz
10:00-19:00 (Sunday-Thursday)
10:00-19:30 (Friday & Saturday)
¦ The procedure may take a while. Please arrive at least 30 minutes before the closing time.
¦ Tax exemption cannot be carried out during non-business hours and store holidays (irregularly on Tuesday) of Tsuruya Department Store.
¦ Tax exemption can be carried out only on the day of purchase.

List of Shops

qKAMITORIr

‡@

SAKAEYAyBagsEWatchesEJewelry (Pawn Shop)z

‡A

Jobundou Kawashima ShotenyBooksz

‡B

Komurasaki (Kamitori Center Branch)
yFood & BeveragesEGift/Souvenirs (Ramen)z

‡C

Tour Plaza KAMITORI
yLocal Products(Food)EHorse Oil Skincarez

‡D

OHASHIyWatchesz

‡E

Gakuseifuku TakemotoyStudent UniformEClothesz

‡F

Takemoto VIVALYyWowen's Clothesz

‡G

Ocha no Horinoen - Chaikou Kamitori
yBeverages (Japanese tea)EDried FoodsEChaki (tea utensils)z

‡H

JEWELER KIYOTAyWatchesEJewelryz

‡I

Yoso TabarayWomen's Clothesz

‡J

JEWELRY OHASHIyJewelryz

‡K

Okada CoffeeyCoffee BeansEConfectioneryz

qSHIMOTORIr

‡L

ObiyayKimonoz

‡M

MikuniyaySundriesEOffice Suppliesz

qSHINSHIGAIr

‡N

Saitou TokeiyayWatchesEJewelryz

qKAGOMACHIDORIr

‡O

SecondyWatchesz

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