Tax Refund Procedures

Eligible Applicants

●Non-residents (foreign visitors who have been staying in Japan for less than 6 months)
※ Working visa is not applicable
※ Re-entry stamp date is not applicable

●Japanese citizens who will be or have been living abroad for 2 years or more, who had returned home temporarily less than 6 months
※ For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required
※ Entry stamp is required

※ Tax refunded items must be exported within 6 months from entry to Japan.

※ Return or exchange of the purchased items are not accepted after the tax refund procedures had finished.

※ Tax refund procedures are based on the law of Consumption Tax in Japan.

※ Dining (food and drink) charges, shipping charges, and so forth are ineligible for tax exemption.
※ The procedures may take a while. Please arrive with enough time.
※ All of the receipts issued by Tsuruya such as Main Bldg., East Bldg. (except Kumamon Square), New-S Building, and WING Bldg. (GAP) can be combined and claimed together.

※ In addition, receipts issued by shops with this mark can be combined and claimed together as well.

※ Entry stamp is required even if you used the automated immgration gates/facial recognition gate.
Please inform the staff at the customs if you wish to get the entry stamps after using the automated immgration gates/facial recognition gate.

STEP 1

After purchasing the products, the purchaser must come in person to the Foreign Customer Service Counter in Tsuruya Department Store Main Bldg. 2nd Floor during the day of purchase. ※Substitutes not permitted

STEP 2

To claim tax exemption, you must present:

�@

Purchased product(s)

�A

Receipt(s)

�B

Applicant's passport (valid entry stamp required; copies or other form of ID are not accepted)

�C

Credit card or other such card (only if used)

�D

For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required

※ The names shown on the card and passport must match
※ Tax refund procedures cannot be carried out if you used the automated immigration gates/facial recognition gate (entry stamp required)
※ For cruise ship passengers, copies of passport with "Landing Permit for Cruise Ship Tourist" seals are eligible for tax exemption

STEP 3

We will refund you in cash (Japanese yen).　※1% service fee will be charged

STEP 4

Consumables will be packaged and sealed in an official bag. Please bring the purchased items to the Foreign Customer Service Counter.
※ However, in case of combining general items and consumables, general items will be handled in the same manner as consumables

＜Please check the remarks below before taking the tax exemption service＞

・Tax refunded items must be exported out from Japan.
・You must show your passport to the customs at the time of departure.
・The amount of taxes being exempted will be charge if you don’t have the items with you at the time of departure.
※If you become Japanese resident after the tax exemption, you have to show your passport to the tax authorities located near your residential area. At this circumstance, the amount of taxes being exempted will be charged.

For any inquiries, please contact Foreign Customer Service Counter on the 2nd Floor of Tsuruya Main Bldg. (Tel: 096-327-3721)