Tax Refund Procedures

Eligible Applicants

●Non-residents (foreign visitors who have been staying in Japan for less than 6 months)
※ Working visa is not applicable
※ Re-entry stamp date is not applicable

●Japanese citizens who will be or have been living abroad for 2 years or more, who had returned home temporarily less than 6 months
※ For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required
※ Entry stamp is required

※ Return or exchange of the purchased items are not accepted after the tax refund procedures had finished.

※ Tax refund procedures are based on the law of Consumption Tax in Japan.

※ Total purchases of general items and consumables can be combined on the premise that they will not be used/consumed in Japan.
※ Consumables will be packaged and sealed in an official bag. Please bring the purchased items to the Foreign Customer Service Counter.
However, in case of combining general items and consumables, general items will be handled in the same manner as consumables.
※ All of the receipts issued by Tsuruya such as Main Bldg., East Bldg. (except Kumamon Square), New-S Building., and WING Bldg. (GAP), can be combined and claimed together.

※ In addition, receipts issued by shops with this mark can be combined and claimed together as well.

STEP 1

After purchasing the products, the purchaser must come in person to the Foreign Customer Service Counter of Tsuruya Department Store Main Bldg. 2nd Floor during the day of purchase. ※ Substitutes not permitted

STEP 2

To claim tax exemption, you must present:

�@

Purchased product(s)

�A

Receipt(s)

�B

For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required

�C

Applicant's passport (valid entry stamp required; photocopies or other form of ID are not accepted)

�D

Credit card or other such card (only if used)

※ The names shown on the card, receipt(s), and passport must match
※ Tax refund procedures cannot be carried out if you used the automated immigration gates (entry stamp required)
※ For cruise ship passengers, copies of passport with "Landing Permit for Cruise Ship Tourist" seals are eligible for tax exemption

STEP 3

We will refund you in cash (Japanese yen). ※1% service fee will be charged

STEP 4

Submit the attached document on your passport to the customs at the time of departure.

NOTES

�@

Do not open the packaged and sealed consumables until you have left Japan.
Please note that consumption tax will be charged if the bag is opened prior to leaving Japan.

�A

The procedures may take a while. Please arrive with enough time.

�B

Dining (food and drink) charges, shipping charges, and so forth are ineligible for tax exemption.

For any inquiries, please visit Foreign Customer Service Counter on the 2nd Floor of Tsuruya Main Building