Home Tax Refund Procedures
Tax-free shopping regulations have been revised on July 1, 2018. For any other inquiries related to tax refund procedure, please visit Foreign Customer Service Counter on the 2nd Floor of our Main Building.
Non-residents (foreign visitors who have been staying in Japan for less than 6 months)
¦ Working visa is not applicable
¦ Re-entry stamp date is not applicable
Japanese citizens who will be or have been living abroad for 2 years or more, who had returned home temporarily less than 6 months
¦ For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required
¦ Entry stamp is required
Only the day of purchase
(within Tsuruya Department Store Main Bldg. business hours)
Where to Apply
Foreign Customer Service Counter, Tsuruya Department Store Main Bldg. 2nd Floor
¦ Return or exchange of the purchased items are not accepted after the tax refund procedures had finished.
¦ Tax refund procedures are based on the law of Consumption Tax in Japan.
¦ Total purchases of general items and consumables can be combined on the premise that they will not be used/consumed in Japan.
¦ Consumables will be packaged and sealed in an official bag. Please bring the purchased items to the Foreign Customer Service Counter.
However, in case of combining general items and consumables, general items will be handled in the same manner as consumables.
¦ All of the receipts issued by Tsuruya such as Main Bldg., East Bldg. (except Kumamon Square), New-S Building., and WING Bldg. (GAP), can be combined and claimed together.
After purchasing the products, the purchaser must come in person to the Foreign Customer Service Counter of Tsuruya Department Store Main Bldg. 2nd Floor during the day of purchase. ¦ Substitutes not permitted
For Japanese citizen, documentation proving the applicant has been living abroad (visa, residence card or similar) is required
Applicant's passport (valid entry stamp required; photocopies or other form of ID are not accepted)
Credit card or other such card (only if used)
We will refund you in cash (Japanese yen). ¦1% service fee will be charged
Submit the attached document on your passport to the customs at the time of departure.
Do not open the packaged and sealed consumables until you have left Japan.
Please note that consumption tax will be charged if the bag is opened prior to leaving Japan.
The procedures may take a while. Please arrive with enough time.
Dining (food and drink) charges, shipping charges, and so forth are ineligible for tax exemption.
Contracted shops with this notice
Tax refunds on items purchased at shops with this mark can be combined and claimed together with items purchased at Tsuruya Department Store.
You can get tax refund together after shopping at Kumamoto Shopping Street and Tsuruya Department Store.
yForeign Customer Service Counter Business Hoursz
10:00-19:30 (Friday & Saturday)
¦ The procedure may take a while. Please arrive at least 30 minutes before the closing time.
¦ Tax exemption cannot be carried out during non-business hours and store holidays (irregularly on Tuesday) of Tsuruya Department Store.
¦ Tax exemption can be carried out only on the day of purchase.
SAKAEYAyBagsEWatchesEJewelry (Pawn Shop)z
Jobundou Kawashima ShotenyBooksz
Komurasaki (Kamitori Center Branch)
yFood & BeveragesEGift/Souvenirs (Ramen)z
Tour Plaza KAMITORI
yLocal Products(Food)EHorse Oil Skincarez
Gakuseifuku TakemotoyStudent UniformEClothesz
Takemoto VIVALYyWowen's Clothesz
Ocha no Horinoen - Chaikou Kamitori
yBeverages (Japanese tea)EDried FoodsEChaki (tea utensils)z
Yoso TabarayWomen's Clothesz
Okada CoffeeyCoffee BeansEConfectioneryz
TAJIRI Clothes StoreyMen's Clothesz
CARINO SECONDyWomen's Clothesz