Service Guide

Tax Refund Procedures

(Located in the Main Building 2F)
● [Foreign Nationals] Non-residents staying in Japan for less than 6 months
※Status of residence is limited to "Temporary Visitor", "Diplomat", or "Official".
※Re-entry permits/stamps are not eligible.
●[Japanese Nationals] Residing abroad continuously for 2+ years, with a temporary stay under 6 months
※Must present"Residency Certificate" from Japanese Embassy/Consulate, or "Duplicate of the Family Register Certificate",　or "My Number Card" showing date of moving abroad. Cannot be processed without presentation.
※An "Entry Stamp" verifying entry date in your passport is required. Cannot be processed without stamp.
If using automated/facial recognition gates, please notify immigration inspection officers to receive an entry stamp after passing the gate and before customs inspection.

NOTICE:

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After purchase, the buyer in person must visit the 2F Foreign Customer Service Counter on the same day. *No proxies allowed

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Items to Present:
①Purchased products　
②Receipts for purchased products　
③Original passport of purchaser (copies/photos not accepted)
④Information Linkage Form (for single items of ￥1,000,000+ excl. tax)

For further details, please refer to Tax Refund Procedures

Automated Teller Machine (ATM)

Higo Bank (Main Building 1F, East Building B1F),
Mizuho Bank (Main Building 1F),
Kumamoto Bank, Shinkin bank, Japan Post Bank, Labour Bank (Main Building B1F)

Smoking Room

It is located in the Main Building 7F, East Building 3F and 7F.

Wheelchair Rental

Wheelchair are available free of charge at the information counter in the Main Building 1F, East Building 1F and the passage way in the Main Building B2F.
(We need your name and contact number for the rental. Thank you for your cooperation.)

MISTER MINIT

(Located at the passage way in Tsuruya Parking B2F)
We provide shoe repair, spare key (instant) and bag repair services.

Clothing alteration

(Located at the REFORM BOUTIQUE in the Main Building 8F)
We provide information about clothing alteration or remake services.

Women's Restroom

●Powder Room（Main Building 2F・3F・4F・6F・7F, East Building B1F・2F・4F・5F・6F）
You can fix your make-up at the powder room in the lavatory.
●Fitting Room（Main Building B1F, East Building B1F・2F・3F・4F・5F・6F）
You can change your clothes such as stockings in the fitting room.

Family Restroom

(Main Building 1F・6F・7F, East Building B1F・2F・3F・4F・5F・6F・7F)
There is a wide space which you can place the wheelchair or the baby stroller inside.
All men and women can use this restroom.
Ostomates toilets are located in the Main Building 1F and 7F.

Changing Table

There are changing tables for changing babies' diaper.

Baby Stroller Rental

(Information counter in the Main Building 1F)
(Entrance next to Tiffany & Co.)
(Passage Way in the Main Building B2F)
(Information counter in the East Building 1F)
There are about 50 strollers in Tsuruya.

Nursing Room

('Tanpopo Farm' in the Main Building 6F, 'Mitsubachi Farm' in the Main Building RF)
There is a wide space that you can place the baby stroller here.
Not only for changing diapers or breast-feeding, you can also take a break here.

Breast-feeding space

(Main Building 3F, East Building B1F)
Not only for breast-feeding you can also change babies' diaper here.

Refrigerated Coin Lockers
(paid lockers)

(Main Building B1F, B2F)
You can store perishables in these lockers.

Coin Lockers (paid lockers)

①Central West Side Entrance of Main Building 1F
②East Building 2F
③Bicycle Parking Lot 1F
④Next to the Parking Fare Adjustment Counter, Tsuruya Parking Lot 1F

【Available Time】
①、② 10:00-19:00
③ 8:00-21:00 (not available on store holidays)
④ 24 hours