Home Frequently Asked Questions

Frequently Asked Questions

Tax Refund Information

Q.

Can I get tax refund?

A.

Tax refund on items purchased at Tsuruya Main Bldg., East Bldg. (except Kumamon Square), WING Bldg. (including GAP), and New-S Bldg., can be claimed at Foreign Customer Service Counter of Tsuruya Main Bldg. 2F and New-S Building.
For further details, please refer to Tax Refund Procedures

Q.

Can I get tax refund on items purchased at shops in Kumamoto Shopping Street?

A.

Tax refund on items purchased at the shops with this mark can be combined with items purchased at Tsuruya Department Store, and can be claimed together at Foreign Customer Service Counter of Tsuruya Main Building 2F.
For further details, please refer to One-stop Tax-Free Counter Information

Q.

What time will tax refund service be available until?

A.

Tax refund service is available within the business hours of Tsuruya Main Building and New-S Building. (Please note that tax refund only can be claimed on the day of purchase)

Skincare

Q.

Where can I buy Elixir?

A.

Elixir is available at the Shiseido counter in the Main Building 1F.

Q.

Where can I buy Orbis?

A.

Orbis is available in the New-S Building 2F.

Q.

Where can I buy Dr.Ci:Labo?

A.

Dr. Ci:Labo is available at Tokyu Hands in the East Building 6F.

Q.

Where can I buy Fancl?

A.

Fancl is available in the East Building B1F.

Q.

Where can I buy Mama & Kids?

A.

Mama & Kids is available at Tokyu Hands in the East Building 6F.

Q.

Where can I buy Lush?

A.

Lush is available in the East Building B1F.

Q.

Where can I buy Refa?

A.

Refa is available at Tokyu Hands in the East Building 6F.

Food

Q.

Where can I buy fruits?

A.

Our Fruits corner is in the Main Building B2F.

Q.

Where can I buy the local specialty of Kumamoto?

A.

It is available at the Kumamoto Confectionery corner, Furusatoya, Dry Food corner and Liquors corner in the Main Building B1F.

Bags & Shoes

Q.

Where can I buy Anello?

A.

Anello is available at Tokyu Hands in the East Building 6F and Bleu Bleuet in the New-S Building B1F.

Q.

Where can I buy Jelly Beans?

A.

Jelly Beans is available at the Women's Shoes corner in the Main Building 2F.

Q.

Where can I buy Tumi?

A.

Tumi is available at the Men's Goods corner in the East Building 4F.

Q.

Where can I buy Porter bags?

A.

Porter bags are available at b-1 shop in the New-S Building 2F.

Women's Clothing

Q.

Where can I buy women's underwear?

A.

Women's underwear are available at the Women's Underwear corner in the Main Building 3F, "AMPHI" in the East Building B1F, and "AMOSTYLE" in the New-S Building B1F.

Q.

Where can I buy Blue Label Crestbridge?

A.

Blue Label Crestbridge is in the Main Building 2F.

Q.

Where can I buy Michael Kors?

A.

Michael Kors is in the Main Building 3F.

Sportswear

Q.

Where can I buy the Adidas sports shoes?

A.

Adidas sports shoes are available at ABC-Mart in New-S Building 2F and ABC-Mart Sports in New-S Building B1F. For specialty store it is available in COCOSA 2F.

Q.

Where can I buy golf wear?

A.

Golf wear is available in the East Building 3F.

Q.

Where can I buy Converse?

A.

Converse is available at ABC-Mart in New-S Building 2F.

Q.

Where can I buy Nike sports shoes?

A.

Nike sports shoes are available at ABC-Mart in New-S Building 2F and ABC-Mart Sports in New-S Building B1F. For specialty store it is available in Fukuoka.

Q.

Where can I buy Munsingwear?

A.

Munsingwear is available at the Golf Wear corner in the East Building 3F.

Household Utensils

Q.

Where can I buy home appliances?

A.

Home Appliances corner is in the Main Building 5F. Also you can find some (such as hair dryer, hair iron, electric massagers, etc.) at Tokyu Hands in the East Building 6F.

Q.

Where can I buy water bottles?

A.

Water bottles are available in the Main Building 5F and Tokyu Hands in the East Building 6F.

Children's Wear

Q.

Where can I buy Nike shoes of kids?

A.

Nike sports shoes for kids are available at the Children's ShoesEClothing corner in the Main Building 6F.

Q.

Where is miki HOUSE ?

A.

miki HOUSE is in the Main Building 6F.

Others

Q.

Where can I buy postage stamps?

A.

Postage stamps are available at the Gift Certificate counter in the Main Building 8F.

Q.

Where can I buy Kumamon Goods?

A.

Kumamon Goods are available at the Kumamon Shop in the Main Building 6F and Tokyu Hands in the East Building 6F.

Q.

Where is Tokyu Hands?

A.

Tokyu Hands is in the East Building 6F.

Q.

Where can I find luxury boutiques?

A.

In the Main Building 1F we have Coach and Tiffany & Co., and in the East Building 2F we have Gucci, Tasaki, Tory Burch, Prada, Hugo Boss, Bottega Veneta, etc.

Q.

Where can I buy watches?

A.

In the East Building 5F we have brands such as Citizen, Casio, Omega, Seiko, Longine, etc. And in the East Building B1F we have brands such as Fossil, Skagen Denmark, Addidas, Diesel, Emporio Armani, etc. In the Main Building 1F we have Rolex.

Q.

Where can I buy medicines?

A.

Medicines are available on the B1F of the Main Building.

Q.

Where are the restaurants?

A.

Restaurants are on the 7th Floor of the Main Building.

Service Guide in Tsuruya

Q.

Where is the Baggage Counter?

A.

Baggage Counter is on the B1F of our Main Building. Coin lockers are also available at multiple locations.
The details are as follows:
Baggage Counter in the Main Building B1F
Your belongings can be stored temporarily here at no charge.
PLEASE NOTE THAT THIS SERVICE IS ONLY AVAILABLE FOR THOSE WHO HAD SHOPPED IN TSURUYA.
Note: Please collect your belongings at least 15 minutes before the closing time.
Items that cannot be stored: coats, valuables, carry cases, suitcases, baby carriages, etc.
Coin Lockers (paid-lockers)

@

Central West Side Entrance of Main Building 1F

A

Next to the CAFÈRA, East Building 2F

B

Bicycle Parking Lot 1F

C

Next to the Parking Fare Adjustment Counter, Tsuruya Parking Lot 1F

Available Time:

@A

10:00-19:00 (Friday & Saturday 10:00-19:30)

B

8:00-21:00 (not available on store holidays)

C

24 hours

Q.

Where can I get drinking water?

A.

You can get drinking water at the food court 'Oishia' in the Main Building B1F, but please don't fill it in your water bottle. We also have vending machines at the following spots.
yVending Machines Locationsz

@

Tsuruya Parking Lot 1F and B2F

A

Passage Way in the Main Building B2F

B

Space next to the elevator near Dried Food corner in the Main Building B1F

C

Food court 'Oishia' in the Main Building B1F

D

Flower Shop outside the Main Building 1F

E

Space next to the elevator near MikiHouse, nursing room 'Tanpopo Farm' in the Main Building 6F

F

Space next to the central elevator corner in the Main Building 7F

G

Nursing room 'Mitsubachi Farm' in the Main Building RF

H

Space in front of the restroom in the East Building B1F

I

Space in front of the restroom in the East Building 3F

Q.

Where can I find the nursing room?

A.

Nursing rooms are available at the following locations, Main Building 3F, 6F, RF and East Building B1F.

Tour Guide

Q.

How to get to Mt. Aso Crater?

A.

First take the 'Rapid Yamabiko' bus (Oita direction) at the bus stop in front of Hotel Nikko and transfer to 'Aso Crater Line' at the Aso Station, then get off the bus at Asosan Nishi-Eki (Mt.ASO). It will take about 3 hours.

Q.

How to get to Suizenji Park?

A.

You can take the city tram A-line or B-line (Kengunmachi direction) at Torichosuji tram station to Suizenji Park tram station. It will take about 30 mins.

Q.

How to get to Sakuranobaba Johsaien?

A.

You can take the city tram A-line (Kumamoto Station direction) or B-line (Kamikumamoto Station direction) at Torichosuji tram station, then get off the tram at the Kumamoto Castle/City Hall tram station or the Hanabatacho tram station. It will take about 15 mins.

Q.

How to get to Kumamoto Castle?

A.

Kumamoto Castle is closed due to the earthquake in 2016, but you can view the Kumamoto Castle from Kato Shrine.
How to get to Kato Shrine:

1.

You can take the 'Shiromegurin bus' from Kumamoto City Hall bus stop, then get off the bus at Kumamoto CastleENinomaru Parking Lot. It will take about 10 mins walking to Kato Shrine.

2.

You can take the city tram A-line (Kumamoto Station direction) or B-line (Kamikumamoto Station direction) at Torichosuji tram station, then get off the tram at the Kumamoto Castle/City Hall tram station or the Hanabatacho tram station. It will take about 30 mins walking to Kato Shrine.

Q.

How to get to Kumamon Square?

A.

It is on the 1F of our East Building.
For further information please refer to the map.

Q.

How to get to Kurokawa Onsen (Hot Spring)?

A.

First take the 'Kyusyu Odan Bus (Reservation needed)' (Beppu direction) at the bus stop in front of Nikko Hotel, then get off the bus at Kurokawa Onsen bus stop. It will take about 3 hours.

Transportation Guide

Q.

How to get to Aso Kumamoto Airport?

A.

You can take the 'Airport Limousine Bus' (Aso Kumamoto Airport direction) at the bus stop in front of Nikko Hotel, then get off the bus at International Terminal bus stop. It will take about 1 hour.

Q.

How to get to Shin-Yatsushiro Station?

A.

1.

You can take the city tram A-line (Kumamoto Station direction) at Torichosuji tram station, then tranfer to 'Shinkansen Sakura' or 'Shinkansen Tsubame' and get off at Shin-Yatsushiro Station. It will take about 50 mins.

2.

You can take the city tram A-line (Kumamoto Station direction) at Torichosuji tram station, then transfer to 'JR Kagoshima Line' and get off at Shin-Yatsushiro Station. It will take about 1 hour 20 mins.

Q.

How to get to Kumamoto Station?

A.

1.

You can take the city tram A-line (Kumamoto Station direction) at Torichosuji tram station to Kumamoto Station. It will take about 30 mins.

2.

You can take the bus at the bus stop in front of Tsuruya heading to Kumamoto Station. It will take about 20 mins.

Q.

How to get to Fukuoka Airport?

A.

[If you prefer a convenient way]
You can take the 'Hinokuni-go' (Fukuoka Airport direction) at the bus stop in front of Nikko Hotel, then get off the bus at Fukuoka Airport International Terminal. It will take about 2 hours.
[If you have the JR PASS]
You can take the city tram A-line (Kumamoto Station direction) at Torichosuji tram station. Take the 'Kyushu Shinkansen' to Hakata Station at the Kumamoto Station, then transfer to bus (Fukuoka Airport International Terminal direction) at the bus stop at Hakata Station Chikushi Entrance, then get off the bus at Fukuoka Airport International Terminal. It will take about 2 hours.

Restaurant Guide

Q.

How to get to Ichiran Ramen?

A.

Ichiran Ramen is on the Ginzadori near Shimotori Arcade. It will take about 5 mins. walking from Tsuruya.

Q.

How to get to Katsuretsutei?

A.

Katsuretsutei is on the Shinshigai. It will take about 10 mins. walking from Tsuruya.

Q.

How to get to Kokutei Ramen?

A.

Kokutei Ramen is on the Shimotori Arcade. It will take about 5 mins. walking from Tsuruya.

Q.

Where can I eat raw horse meat (Basashi)?

A.

We have dishes of Basashi at the Family Restaurant Bone Chere on the 7F in the Main Building. If you prefer specialty restaurant you can proceed to Suganoya on the Ginzadori and Kamitori Arcade. For both restaurants it will take about 5 mins. walking from Tsuruya.

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