Tax Refund Procedures

Eligible Applicants

●【Non-Japanese citizens】 Foreign visitors who have been staying in Japan for less than 6 months
※Only for visitors with �@Temporary Visitor's Visa, �ADiplomat Visa or �BOfficial Visa

●【Japanese citizens】 Visitors who have been living abroad for 2 years or more, and had returned home temporarily less than 6 months, documentation proving the applicant has been living aboard is required:
�@【Residency Certificate】-obtained at the Embassy of Japan or Consulate General of Japan from the current country of residence; or
�A【Duplicate of the Family Register Certificate】-obtained at the Administrative Service Corner from visitor's permanent address

※ Tax refunded items must be exported within 6 months from entry to Japan.

※ Return or exchange of the purchased items are not accepted after the tax refund procedures had finished.

※ Tax refund procedures are based on the law of Consumption Tax in Japan.

※ Dining (food and drink) charges, shipping charges, and so forth are ineligible for tax exemption.
※ The procedures may take a while. Please arrive with enough time.
※ All of the receipts issued by Tsuruya such as Main Bldg., East Bldg. (except Kumamon Square), New-S Bldg.,and WING Bldg. (GAP), can be combined and claimed together.

※ In addition, receipts issued by shops with this mark can be combined and claimed together as well.

※ Entry stamp is required even if you used the automated immigration gates/facial recognition gate.
Please inform the staff at the customs if you wish to get the entry stamps after using the automated immigration gates/facial recognition gate.

STEP 1

After purchasing the products, the purchaser must come in person to the Foreign Customer Service Counter in Tsuruya DepartmentStore Main Bldg. 2nd Floor during the day of purchase. ※Substitutes not permitted

STEP 2

To claim tax exemption, you must present:

�@

Purchased product(s)

�A

Receipt(s)

�B

Applicant's passport (valid entry stamp required; copies or other form of ID are not accepted)

�C

Credit card or other such card (only if used)

�D

For Japanese citizens, documentation proving the applicant has been living aboard (Residency Certificate or Duplicate of the Family Register Certificate) is required:

※ The names shown on the card and passport must match
※Tax refund procedures cannot be carried out if you used the automated immigration gates/facial recognition gate (entry stamp required)
※For cruise ship passengers, copies of passport with "Landing Permit for Cruise Ship Tourist" seals are eligible for tax exemption

STEP 3

We will refund you in cash (Japanese yen).　※1% service fee will be charged

STEP 4

Consumables will be packaged and sealed in an official bag. Please bring the purchased items to the Foreign Customer Service Counter.
※ However, in case of combining general items and consumables, general items will be handled in the same manner as consumables.

＜Please check the remarks below before taking the tax exemption service＞

・Tax refunded items must be exported out from Japan.
・You must show your passport to the customs at the time of departure.
・The amount of taxes being exempted will be charged if you don’t have the items with you at the time of departure.
※If you become Japanese resident after the tax exemption, you have to show your passport to the tax authorities located near your residential area. At this circumstance, the amount of taxes being exempted will be charged.

For any inquiries, please visit Foreign Customer Service Counter on the 2nd Floor of Tsuruya Main Bldg.